As we move further into 2024, credit unions must keep pace with rapidly evolving member expectations, especially in mortgage lending. Members are increasingly seeking seamless, efficient, and transparent digital experiences, and mortgage automation can be the key to meeting and exceeding these expectations. Here are the insights credit unions need to know about their member’s digital preferences, and how they …

In the digital age, effective communication is paramount for credit unions aiming to enhance member satisfaction and loyalty. Members expect seamless, real-time communication across multiple channels, and credit unions must leverage the right digital tools to meet these expectations. These six must-have digital tools empower credit unions to achieve meet, and exceed,  member’s expectations for communication from their financial institution. …

Eight Key Advantages of Using Mortgage POS TechnologyBorrower expectations are in a constant state of evolution. The need for efficient, user-friendly systems has never been more critical. 31% of borrowers abandon their mortgage application, while 25% of these borrowers say they didn’t finish because the application process took too long, which significantly impacts pull-through rates. 2022 Borrower Insights Survey by …