Floify, the mortgage industry's leading automation and point-of-sale software company, is growing and looking for talented and motivated individuals to join our fun and exciting team.

The corporate headquarters is located in beautiful Boulder, Colorado. Full time employment includes:

Our hiring process starts with a survey to help us identify the best, brightest, and most incredible talent. Please complete our online job application, which includes an opportunity for you to upload your resume and tell us how awesome you are.

Floify is looking for a Customer Support Specialist to help with the technical success of our customers and to be heavily involved with account on-boarding, training, & technical support. Must be a friendly, on-the-spot problem solver who can adapt quickly, take initiative, and have the flexible skill set to provide technical customer support by responding to high volume phone calls and emails in a fast-paced dynamic environment.

About the Customer Support Specialist Position:

Responsibilities:

• Provide technical customer support by using ticketing and phone systems
• Provide customer training via screen share software
• Work collaboratively with Sales and Success Teams to ensure seamless on-boarding, new account deployment, and ongoing technical support

Requirements:

• 1+ years experience providing exceptional software or technical customer support required
• Experience with Zendesk or other ticketing system helpful
• Experience with problem-solving and complex troubleshooting a plus
• Must have excellent listening, verbal, and written communication skills
• Must be an exceptional team player

This in-office position will fill the 7:00am – 3:30pm or 8:30am – 5:30pm shift, varies by weekly schedule.

Please complete our online application for consideration.

Floify is looking to hire an Account Manager with 1+ year experience to be an integral part of a fast-paced team. This position will be primarily focused on Account Management for some of our largest and most significant key accounts.

About the Account Manager position:

Responsibilities:

• Manage the customer experience
• Build and maintain relationships with key decision-makers
• Manage account strategies and nurture relationships with multi-functional teams
• Identify customer priorities, strategic initiatives, and operational goals
• Guide the on-boarding, rollout, and account management from closed sale to renewal
• Enthusiasm for increasing customer adoption and delivering value
• Develop a deep understanding of the Floify software, the mortgage market, and our customers needs
• Be 'air traffic control' for all the moving pieces to ensure your accounts are constantly successful and happy

Requirements:

• Must be technically savvy and highly organized
• Requires excellent coaching, training, writing, project management and communication skills
• Requires a multifunctional focus and the ability to 'wear many hats'
• 1+ year Sales, Support, or Account Management experience
• Experience writing clear professional email
• A passion for helping others and solving complex problems in creative ways
• Excellent communication and critical thinking skills
• Strong decision making abilities
• Must be a team player who performs well independently
• Limited travel will be required

Please complete our online application for consideration.