Master Subscription Agreement
This Agreement was last updated on October 27, 2023.
THIS AGREEMENT GOVERNS CUSTOMER’S ACQUISITION AND USE OF THE FLOIFY SERVICES. IF CUSTOMER HAS, OR CUSTOMER’S ORGANIZATION HAS, A SEPARATE EXECUTED AGREEMENT WITH FLOIFY FOR THE USE OF OUR SERVICES, THIS MASTER SUBSCRIPTION AGREEMENT WILL NOT APPLY TO CUSTOMER. CAPITALIZED TERMS HAVE THE DEFINITIONS SET FORTH HEREIN.
IF CUSTOMER REGISTERS FOR A FREE TRIAL FOR OUR SERVICES OR FOR FREE SERVICES, THE APPLICABLE PROVISIONS OF THIS AGREEMENT WILL ALSO GOVERN THAT FREE TRIAL OR THOSE FREE SERVICES.
BY ACCEPTING THIS AGREEMENT, BY (1) CLICKING A BOX INDICATING ACCEPTANCE; BY (2) EXECUTING AN ORDER FORM THAT REFERENCES THIS AGREEMENT; OR, (3) FOR FREE SERVICES, BY USING SUCH SERVICES, CUSTOMER AGREES TO THE TERMS OF THIS AGREEMENT. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT IS ACCEPTING ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, SUCH INDIVIDUAL REPRESENTS THAT THEY HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERM “CUSTOMER” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES NOT HAVE SUCH AUTHORITY, OR DOES NOT AGREE WITH THESE TERMS AND CONDITIONS, SUCH INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
Floify’s direct competitors are prohibited from accessing the Services, except with Floify’s prior written consent. In addition, the Services may not be accessed for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
We may modify the Terms (including any Additional Terms, as defined below) at any time by posting a revised version. Any changes to the Terms will be effective immediately upon posting. If we make material changes, we will provide you with additional notice (such as adding a statement to our website or sending you an email notification). Please review the Terms each time you use the Services, as your continued use of the Services after such posting (or other notification, if any) means you accept and agree to be bound by the modified Terms.
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
“Agreement” means this Master Subscription Agreement and any Order Forms entered into between us.
“Content” means information obtained by Floify from publicly available sources or third party content providers and made available to Customer or Users through the Services or pursuant to an Order Form or Subscription, as more fully described herein.
“Customer” or “You” means, in the case of an individual accepting this Agreement on his or her own behalf, such individual, or in the case of an individual accepting this Agreement on behalf of a company or other legal entity, the company or other legal entity for which such individual is accepting this Agreement, and Affiliates of that company or entity which have entered into Order Forms.
“Customer Data” means electronic data and information submitted by or for Customer to the Services, excluding Content and Non-Floify Applications, and any Non-Floify Applications and program code created by or for Customer using a Service or for use by Customer with the Services.
“Documentation” means the applicable Services’ documentation, and its usage guide, as updated from time to time, accessible via help.floify.com or login to the applicable Service.
“Floify” or “We,” “Us” or “Our” means Floify LLC.
“Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, but not limited to, viruses, worms, time bombs, and Trojan horses.
“Marketplace” means an online directory, catalog, or marketplace of applications and integrations that interoperate with the Services, including, for example, the DocuSign integration for Floify.
“Non-Floify Application” means a Web-based, mobile, offline, or other software process or functionality that is provided by Customer or a third party and interoperates with a Service, including, for example, an application that is developed by or for Customer or is listed on a Marketplace.
“Order Form” means an ordering document, online order, any written request, or any verbal request provided by Customer specifying the Services to be provided hereunder that is entered into between Customer and Floify or Floify Affiliates, including any addenda and supplements thereto. By entering into an Order Form hereunder, an Affiliate agrees to be bound by the terms of this Agreement as if it were an original party hereto.
“Free Services” means Services that Floify makes available to Customer or Users free of charge. Free Services exclude Services offered as a free trial and Purchased Services.
“Professional Services” includes but is not limited to training, consulting, onboarding or implementation services (not including support) that Floify provides to Customer.
“Purchased Services” means Services that Customer or Customer’s Affiliate purchase under an Order Form or Subscription, as distinguished from Free Services or those provided pursuant to a free trial.
“Services” means the products and services that are ordered by Customer under an Order Form, Subscription or provided to Customer or Users free of charge (as applicable) or under a free trial, and made available online by Us, including associated Floify offline or mobile components, as described in the Documentation. “Services” exclude Content and Non-Floify Applications.
“Subscription” means an enrollment for Services for a defined Term as specified on the Floify website.
“User” means, in the case of an individual accepting these terms on his or her own behalf, such individual, or, in the case of an individual accepting this Agreement on behalf of a company or other legal entity, an individual who is authorized by Customer to use a Service, for whom Customer has purchased Services (or in the case of any Services provided by Floify without charge, for whom a Service has been provisioned), and to whom Customer (or, when applicable, Floify at Customer’s request) have supplied a user identification and password (for Services utilizing authentication). Users may include, for example, Customer employees, consultants, contractors, and agents, and third parties with which Customer transacts business, such as borrowers.
2. FREE TRIAL AND FREE SERVICES
2.1. Free Trial. If Customer registers on the Floify website for a free trial, Floify will make one or more Services available to Customer on a trial basis free of charge until the earlier of (a) the end of the free trial period for which Customer registered to use the applicable Service(s), or (b) the start date of any Purchased Service ordered by Customer for such Service(s), or (c) termination by Us in our sole discretion. Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.
ANY DATA CUSTOMER ENTERS INTO THE SERVICES, AND ANY CUSTOMIZATIONS MADE TO THE SERVICES BY OR FOR CUSTOMER, DURING CUSTOMER’S FREE TRIAL WILL BE PERMANENTLY LOST UNLESS CUSTOMER PURCHASES A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE TRIAL, PURCHASE APPLICABLE UPGRADED SERVICES, OR EXPORT SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD. CUSTOMER CANNOT TRANSFER DATA ENTERED OR CUSTOMIZATIONS MADE DURING THE FREE TRIAL TO A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE TRIAL (E.G., FROM ENTERPRISE EDITION TO PROFESSIONAL EDITION); THEREFORE, IF CUSTOMER PURCHASES A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE TRIAL, CUSTOMER MUST EXPORT CUSTOMER DATA BEFORE THE END OF THE TRIAL PERIOD OR CUSTOMER DATA WILL BE PERMANENTLY LOST.
NOTWITHSTANDING SECTIONS 9 (REPRESENTATIONS, WARRANTIES, EXCLUSIVE REMEDIES AND DISCLAIMERS) AND 10.1 (INDEMNIFICATION BY US), DURING THE FREE TRIAL THE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY AND FLOIFY SHALL HAVE NO INDEMNIFICATION OBLIGATIONS WITH RESPECT TO THE SERVICES FOR THE FREE TRIAL PERIOD UNLESS SUCH EXCLUSION OF LIABILITY IS NOT ENFORCEABLE UNDER APPLICABLE LAW IN WHICH CASE FLOIFY’S LIABILITY WITH RESPECT TO THE SERVICES PROVIDED DURING THE FREE TRIAL SHALL NOT EXCEED $1,000.00. WITHOUT LIMITING THE FOREGOING, FLOIFY AND ITS AFFILIATES AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO CUSTOMER THAT:
(A) CUSTOMER’S USE OF THE SERVICES DURING THE FREE TRIAL PERIOD WILL MEET CUSTOMER’S REQUIREMENTS, (B) CUSTOMER’S USE OF THE SERVICES DURING THE FREE TRIAL PERIOD WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) USAGE DATA PROVIDED DURING THE FREE TRIAL PERIOD WILL BE ACCURATE.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN SECTION 11.1 (LIMITATION OF LIABILITY), CUSTOMER SHALL BE FULLY LIABLE UNDER THIS AGREEMENT TO FLOIFY AND ITS AFFILIATES FOR ANY DAMAGES ARISING OUT OF CUSTOMER’S USE OF THE SERVICES DURING THE FREE TRIAL PERIOD, ANY BREACH BY CUSTOMER OF THIS AGREEMENT AND ANY OF CUSTOMER’S INDEMNIFICATION OBLIGATIONS HEREUNDER.
2.2. Free Services. Floify may make Free Services available to Customers and Users. Use of Free Services is subject to the terms and conditions of this Agreement. In the event of a conflict between this Section 2.2 (Free Services) and any other portion of this Agreement, this section shall control. Please note that Free Services are provided to Customers and Users without charge up to certain limits as described herein. Usage over these limits requires Customer’s purchase of additional resources or services. Customer agrees that Floify, in its sole discretion and for any or no reason, may terminate Customer’s or any User’s access to the Free Services or any part thereof. You agree that any termination of Customer’s access to the Free Services may be without prior notice, and you agree that Floify will not be liable to You, any User or any other third party for such termination. You are solely responsible for exporting Customer’s Data from the Free Services prior to termination of Customer’s access to the Free Services for any reason, provided that if We terminate Customer’s account, except as required by law, We will provide you a reasonable opportunity to retrieve Customer’s Data.
NOTWITHSTANDING SECTIONS 9 (REPRESENTATIONS, WARRANTIES, EXCLUSIVE REMEDIES AND DISCLAIMERS) AND 10.1 (INDEMNIFICATION BY US), THE FREE SERVICES ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY AND FLOIFY SHALL HAVE NO INDEMNIFICATION OBLIGATIONS WITH RESPECT TO THE FREE SERVICES UNLESS SUCH EXCLUSION OF LIABILITY IS NOT ENFORCEABLE UNDER APPLICABLE LAW, IN WHICH CASE FLOIFY’S LIABILITY WITH RESPECT TO THE SERVICES PROVIDED DURING THE FREE TRIAL SHALL NOT EXCEED $1,000.00. WITHOUT LIMITING THE FOREGOING, FLOIFY AND ITS AFFILIATES AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT: (A) CUSTOMER’S USE OF THE FREE SERVICES WILL MEET CUSTOMER’S REQUIREMENTS, (B) CUSTOMER’S USE OF THE FREE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR, AND (C) USAGE DATA PROVIDED THROUGH THE FREE SERVICES WILL BE ACCURATE. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN SECTION 11.1 (LIMITATION OF LIABILITY), YOU SHALL BE FULLY LIABLE UNDER THIS AGREEMENT TO FLOIFY AND ITS AFFILIATES FOR ANY DAMAGES ARISING OUT OF CUSTOMER’S USE OF THE FREE SERVICES, ANY BREACH BY YOU OF THIS AGREEMENT AND ANY OF CUSTOMER’S INDEMNIFICATION OBLIGATIONS HEREUNDER.
3. OUR RESPONSIBILITIES
3.1. Provision of Purchased Services. We will (a) make the Services and Content available to Customer and Users pursuant to this Agreement and any applicable Order Forms, (b) provide applicable Floify standard support for the Purchased Services to You at no additional charge, and/or upgraded support if purchased, (c) use commercially reasonable efforts to make the online Purchased Services available 24 hours a day, 7 days a week, except for: (i) planned downtime (of which is available at status.floify.com), and (ii) any unavailability caused by circumstances beyond Floify’s reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving Floify employees), Internet service provider failure or delay, Non-Floify Application, or denial of service attack.
3.2. Protection of Customer’s Data. Floify will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer’s Data, as described herein.
3.3. Floify Personnel. Floify will be responsible for the performance of our personnel (including our employees and contractors) and their compliance with our obligations under this Agreement, except as otherwise specified herein.
4. USE OF SERVICES AND CONTENT
4.1. Subscriptions. Unless otherwise provided in the applicable Order Form or herein, (a) Purchased Services and access to Content are purchased as Subscriptions; and(b) Subscriptions for Purchased Services may be added during a Subscription term at the same pricing as the underlying Subscription pricing, prorated for the portion of that subscription term remaining at the time the Subscriptions are added.
4.2. Order Process. Customer’s Affiliates are also permitted to sign Order Forms with us that are governed by this Master Subscription Agreement (“MSA”). In the event that an Affiliate purchases Services by separately executing an Order Form governed by this MSA (a “Purchasing Affiliate”), (a) such Purchasing Affiliate agrees to be bound by the terms of this MSA as if such Purchasing Affiliate were an original party hereto; (b) all references to “you” or “Customer” in this MSA shall be interpreted to refer to such Purchasing Affiliate for purposes of interpreting such Affiliate’s Order Forms and Floify’s and such Purchasing Affiliate’s rights and obligations thereunder and under this MSA and (c) such Purchasing Affiliate, and not Customer, will be solely responsible for the performance of such Purchasing Affiliate’s obligations under this MSA and the Order Forms separately executed by such Purchasing Affiliate, including any payment obligations; and (d) the limitations in the section titled Limitation of Liability will apply individually to Customer and each Purchasing Affiliate, meaning that the limitation of liability with respect to Cutomer and each Purchasing Affiliate in connection with Order Forms will be individually calculated based on the fees actually paid by or due from Customer or the applicable Purchasing Affiliate (as the case may be) in the 12-month period immediately preceding the event giving rise to liability under the applicable Order Form. For the avoidance of doubt, if an Order Form executed by Customer designates other Affiliates, legal entities, business units or brands that will be covered by such Order Form, then (i) all references to Customer in such Order Form or in this MSA shall be interpreted to refer only to Customer; (ii) Floify’s maximum liability under to Customer and all of such Affiliates, legal entities, business units or brands designated in such Order Form signed by Customer who sign Order Forms under this MSA shall not exceed, in the aggregate, the limits stated in the Limitation of Liability; and (iii) Customer shall be responsible for the acts and omissions of all such Affiliates, legal entities, business units or brands designated in such Order Form signed by Customer as if those acts and omissions were those of Customer.
4.3 Usage Limits. Services and Content are subject to usage limits as described in the applicableOrder Form or Subscriptions. Unless otherwise specified, (a) for Subscriptions only, a quantity in an Order Form refers to Users, and the Service or Content may not be accessed by more than that number of Users, (a) for Subscriptions, a User’s password may not be shared with any other individual, and (b) except as set forth in an Order Form, a User identification may only be reassigned to a new individual replacing one who will no longer use the Service or Content.
4.4. Customer’s Responsibilities. Customer is responsible for all activity occurring under Users’ accounts and for Users’ compliance with this Agreement, Documentation, and Order Forms and for the accuracy, quality, and legality of Customer’s Data, the means by which You acquired Customer’s Data and Customer’s use of Customer’s Data with Our Services. Customer will use commercially reasonable efforts to prevent unauthorized access to or use of Services and Content and will notify Floify promptly of any such unauthorized access or use. Customer will use the Services and Content only in accordance with this Agreement, Documentation, Order Forms, and applicable laws and government regulations, and will comply with terms of service of any Non-Floify Applications with which Customer uses Services or Content. Customer must (a) notify us promptly upon becoming aware of any unauthorized use of any User password or account (or any other breach of security of the Service) and (b) notify us promptly upon becoming aware of, and make a reasonable effort to stop, any unauthorized copying, distribution or other misuse of any aspect of the Service.
4.5. Usage Restrictions. Customer will not (a) make any Service or Content available to anyone other than Users, or use any Service or Content for the benefit of, anyone other than Customer, (b) sell, resell, license, sublicense, copy, modify, transfer, distribute, make available, rent, or lease any Service or Content, or include any Service or Content in a service bureau or outsourcing offering, (c) use a Service or Non-Floify Application to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use a Service or Non- Floify Application to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of any Service or the data, including third-party data, contained therein, (f) attempt to gain unauthorized access to any Service or Content or its related systems or networks, (g) permit direct or indirect access to or use of any Service or Content in a way that circumvents a contractual usage limit, or use of any of Our Services to access or use any of Our intellectual property except as permitted under this Agreement, or Order Form, (h) modify, copy, or create derivative works based on a Service or any part, feature, function or user interface thereof, (i) copy Content except as permitted herein or in an Order Form or the Documentation, (j) frame or mirror any part of any Service or Content, other than framing on Customer’s own intranets or otherwise for Customer’s own internal business purposes or as permitted in the Documentation, or (k) disassemble, reverse engineer, or decompile a Service or Content, or access it to (1) build a competitive product or service, (2) build a product or service using similar ideas, features, functions or graphics of the Service, (3) copy any ideas, features, functions or graphics of the Service or (4) determine whether the Services are within the scope of any patent. You also must use reasonable security measures to access the Services and must not knowingly send, store or use any material containing any viruses, worms, Trojan horses or other malicious or harmful computer code, files, scripts, agents or programs in connection with the Services.
Any use of the Services in breach of this Agreement, Documentation, or Order Forms, by Customer or Users that in Floify’s sole judgment threatens the security, integrity, or availability of Our services, may result in the immediate suspension of the Services, however Floify will use commercially reasonable efforts under the circumstances to provide Customer with notice and an opportunity to remedy such violation or threat prior to such suspension.
4.6. Removal of Content and Non-Floify Applications. If Floify is required by a licensor to remove Content, or receives information that Content provided to Customer may violate applicable law or third-party rights, Floify may so notify Customer and in such event Customer will promptly remove such Content from Customer’s systems. If Floify receives information that a Non-Floify Application hosted on a Service by Customer may violate applicable law or third-party rights, Floify may so notify Customer and in such event Customer will promptly disable such Non-Floify Application or modify the Non-Floify Application to resolve the potential violation. If Customer does not take required action in accordance with the above, Floify may disable the applicable Content, Service, and/or Non-Floify Application until the potential violation is resolved.
4.7. Professional Services. Floify will provide Customer Professional Services upon Customer’s request. Floify will control the manner and means by which the Professional Services are performed and reserves the right to determine which personnel are assigned to perform the Professional Services. Floify may use third parties to perform the Professional Services, provided, however, that Floify remains responsible for such third parties’ acts and omissions. Customer acknowledges and agrees that Floify retains all right, title, and interest in and to anything used or developed in connection with performing the Professional Services, including but not limited to software programs, tools, specifications, ideas, concepts, inventions, processes, techniques, and know-how. To the extent Floify delivers anything to Customer during the course of performing the Professional Services, Floify grants Customer a non-exclusive, non-transferable, worldwide, royalty-free, limited-term license to use those deliverables during the term of the Agreement or a related SOW, if such SOW terminates prior to the termination of the Agreement, solely in conjunction with Customer’s use of the Professional Services.
5. NON-FLOIFY PROVIDERS
5.1. Floify or third parties may make available (for example, through a Marketplace or otherwise) third-party products or services, including, for example, Non-Floify Applications, implementation and other consulting services, and services outside of the Services that may be of interest to Users. Any acquisition by Customer or a User of such products or services, which shall be at Customer’s expense (or the expense of the User, in the case of services outside of the Services purchased by such User), and any exchange of data between Customer or a User and any Non-Floify provider, product or service is solely between Customer or the User (as the case may be) and the applicable non-Floify provider. Floify does not warrant or support Non-Floify Applications or other non-Floify products or services, whether or not they are designated by Us as “certified” or otherwise, and in no event will we have any liability whatsoever in connection therewith.
5.2. Non-Floify Applications and Customer’s Data. If Customer chooses to use a Non-Floify Application with a Service, Customer grants Floify permission to allow the Non-Floify Application and its provider to access Customer’s Data as required for the interoperation of that Non-Floify Application with the Service. We are not responsible for any disclosure, modification, loss, or deletion of Customer’s Data resulting from access by such Non-Floify Application or its provider. If Customer, or a User, elects, through functionality in the Services or otherwise, for such User to be contacted by or receive information from a provider of third-party products or services of interest to the User, Customer grants Floify permission to provide Customer’s Data about such User to the provider of such products or services.
5.3. Interoperation with Non-Floify Applications. The Services may contain features designed to interoperate with Non-Floify Applications. Floify is not responsible for any aspect of such Non-Floify Applications that Customer may procure or connect to through the Services, or any interoperation, descriptions, promises, or other information related to the foregoing. To use such features, Customer may be required to obtain access to such Non-Floify Applications from their providers, and may be required to grant Floify access to Customer’s account(s) on such Non-Floify Applications. Floify cannot guarantee the continued availability of such Service features, and may cease providing them without entitling Customer to any refund, credit, or other compensation, if for example and without limitation, the provider of a Non-Floify Application ceases to make the Non-Floify Application available for interoperation with the corresponding Service features in a manner acceptable to Floify.
6. FEES AND PAYMENT FOR PURCHASED SERVICES
6.1. Fees. Customer will pay all fees specified in Order Forms, Subscriptions or SOWs without setoffs, withholdings or deductions of any kind. Except as otherwise specified herein or in an Order Form or SOW, (i) fees are based on Services and Content Subscriptions purchased and not actual usage, (ii) payment obligations are non-cancelable and fees paid are non-refundable, and (iii) quantities purchased cannot be decreased during the relevant Subscription term.
6.2. Invoicing and Payment. Customer will provide Floify with valid and updated credit card information, or with a valid purchase order or alternative document reasonably acceptable to Floify. If Customer provides credit card information to Floify, Customer authorizes Floify to charge such credit card for all Purchased Services listed in the Order Form or Subscription for the initial Subscription term and any renewal Subscription term(s) as set forth in Section 6.8. Such charges shall be made in advance, either annually or in accordance with any different billing frequency stated in the applicable Order Form or Subscription. If the Order Form specifies that payment will be by a method other than a credit card, Floify will invoice Customer in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due net 30 days from the invoice date. Customer is responsible for providing complete and accurate billing and contact information to Floify and notifying Floify of any changes to such information.
6.3. Overdue Charges. If any invoiced amount is not received by Us by the due date, then without limiting Floify’s rights or remedies, (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and/or (b) Floify may condition future Subscription renewals and Order Forms on payment terms shorter than those specified in Section 6.2 (Invoicing and Payment). Floify will be entitled to recover our reasonable costs of collection.
6.4. Suspension of Service and Acceleration. If any amount owing by Customer under this or any other agreement for Floify services is 30 or more days overdue (or 10 or more days overdue in the case of amounts Customer has authorized Floify to charge to Customer’s credit card), Floify may, without limiting Floify’s other rights and remedies, accelerate Customer’s unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Floify services to Customer until such amounts are paid in full. Other than for customers paying by credit card or direct debit whose payment has been declined, Floify will give Customer at least 10 days' prior notice that Customer’s account is overdue, in accordance with Section 13.2 (Communications) for billing notices, before suspending services.
6.5. Payment Disputes. Customer’s failure to pay some or all of a Floify invoice in good faith will not constitute a breach of this MSA (or the relevant Order Form(s)), or justify imposition of any late payment or collection fees or suspension of the Services, as long as all of the following requirements are satisfied:
- You reasonably believe in good faith that the amount shown as due on the relevant invoice is incorrect;
- You provide reasonably detailed written notice to us (including via email to our Accounts Receivable team at email@example.com within forth-five (45) days of receiving the disputed invoice, explaining the basis on which you dispute the invoice (the “Bona Fide Payment Dispute Notice”);
- As of the date you provide the Bona Fide Payment Dispute Notice or the due date of the disputed invoice (whichever is later), you have paid all undisputed amounts in accordance with this MSA and the applicable Order Form(s); and
- You make a commercially reasonable, good faith effort to resolve such payment dispute within thirty (30) days after providing the Bona Fide Payment Dispute Notice (the “Good Faith Negotiation Period”).
If (i) at any time you fail to satisfy any of these criteria (a)-(c), or (ii) you fail to pay amounts identified on the Bona Fide Payment Dispute Notice within thirty (30) days after the Good Faith Negotiation Period expires or, if later, all related good faith negotiations have ceased, then each Party will have the right to exercise its remaining rights and remedies under this MSA (including either party’s right to terminate for breach without any additional cure period, and our right to seek its contractual remedies for non-payment).
6.6. Taxes. Our fees do not include any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use, or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with Customer’s purchases hereunder. If Floify has the legal obligation to pay or collect Taxes for which Customer is responsible under this Section 6.6, Floify will invoice Customer and Customer will pay that amount unless Customer provides Floify with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, Floify is solely responsible for taxes assessable against us based on our income, property, and employees.
6.7. Future Functionality. Customer agrees that Customer’s purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Us regarding future functionality or features. More generally, Customer agrees that by in entering into this MSA, neither party is relying on any other commitments, statements or other matters not expressly addressed in this MSA or an Order Form.
6.8. Renewal Fees. Except as expressly provided in the applicable Order Form, Floify reserves the right to increase fees upon any Subscription renewal. Floify will provide at least thirty (30) days’ notice in the case of a price increase. Notwithstanding anything to the contrary, any renewal in which subscription volume for any Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term’s per-unit pricing. If you do not wish to accept the price change, you can cancel your Subscription in accordance with Section 12 herein.
7. PROPRIETARY RIGHTS AND LICENSES
7.1. Grant of Access. Subject to the terms and conditions of this MSA, Floify hereby grants to Customer or User the non-exclusive, non- transferable (except as specified in Section 14.4 (Assignment) right to access and use the Services during the Term in accordance with the limitations in the Agreement (e.g., any usage volume terms and limitations to Customer’s particular legal entities, business units, projects, brands, products or services set forth therein). Subject to the limited rights expressly granted hereunder, We and Our Affiliates, Our licensors and Content Providers reserve all of Our/their right, title, and interest in and to the Services and Content, including all of Our/their related intellectual property rights. No rights are granted to You hereunder other than as expressly set forth herein.
7.2. Access to and Use of Content. Customer has the right to access and use applicable Content subject to the terms of applicable Order Forms, this Agreement, and the Documentation.
7.3. License to and Applications. Customer grants Floify, Floify’s Affiliates, and applicable contractors a worldwide, limited-term license to host, access, store, copy, display, use and otherwise process any Non-Floify Applications and program code created by or for Customer using a Service or for use by Customer with the Services as reasonably necessary for Floify to (a) provide, monitor and ensure proper operation of our Services and associated systems in accordance with this Agreement; (b) improve or enhance the Services and other Floify offerings; and (c) fulfill our obligations or exercise our rights under the Agreement. Subject to the limited licenses granted herein, Floify acquires no right, title, or interest from Customer or Customer’s licensors under this Agreement in or to any of Customer’s Non-Floify Application, or such program code.
7.5. License to Use Feedback. You grant to Floify and Floify’s Affiliates a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into Floify and/or Floify’s Affiliates ’services any suggestion, enhancement request, recommendation, correction, or other feedback provided by You or Users relating to the operation of Our or Our Affiliates’ services.
8.1. Definition of Confidential Information. “Confidential Information” means all information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Customer’s Confidential Information includes Customer’s Data; Our Confidential Information includes the Services and Content; and Confidential Information of each party includes the terms and conditions of this Agreement and all Order Forms (including pricing), as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information does not include any information that Receiving Party can prove (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.
8.2. The Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care) to (i) not use any Confidential Information of the Disclosing Party for any purpose not authorized by this Agreement and (ii) except as provided in this Agreement or otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates ’employees and contractors who need that access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections not materially less protective of the Confidential Information than those herein. Neither party will disclose the terms of this Agreement or any Order Form to any third party other than its Affiliates, legal counsel and accountants without the other party’s prior written consent, provided that a party that makes any such disclosure to its Affiliate, legal counsel or accountants will remain responsible for such Affiliate’s, legal counsel’s or accountant’s compliance with this “Confidentiality” section. Notwithstanding the foregoing, We may disclose the terms of this Agreement and any applicable Order Form to a subcontractor or Non-Floify Application Provider to the extent necessary to perform Our obligations to You under this Agreement, under terms of confidentiality materially as protective as set forth herein.
8.3. Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to that Confidential Information.
8.4. Ownership and Destruction of Confidential Information. As between Disclosing Party and Receiving Party, all Disclosing Party's Confidential Information is the property of Disclosing Party, and no license or other rights are granted or implied other than those expressly set forth herein. Promptly after any request by Disclosing Party, Receiving Party will destroy or return to Disclosing Party all Confidential Information and materials in Receiving Party’s possession or control. However, Receiving Party may retain electronic copies of any computer records or electronic files containing any Disclosing Party Confidential Information that have been created pursuant to Receiving Party’s standard, reasonable archiving and backup practices.
8.5. Confidentiality Period. Receiving Party’s obligations with respect to Disclosing Party’s Confidential Information under Section 8 will remain in effect for the term of the Agreement and for three (3) years after any expiration or termination of the Agreement. Notwithstanding the foregoing, Receiving Party’s obligations under the Agreement will continue to apply to Confidential Information that qualifies as a trade secret or personal data under applicable law for as long as it so qualifies.
9. REPRESENTATIONS, WARRANTIES, EXCLUSIVE REMEDIES AND DISCLAIMERS
9.1. Representations. Each party represents that it has validly entered into this Agreement and has the legal power to do so, and that: (a) this MSA has been duly authorized, executed and delivered and constitutes a valid and binding agreement enforceable against such Party in accordance with its terms; (b) to the best of its knowledge, no authorization or approval from any third party is required in connection with such Party’s execution, delivery or performance of this MSA; and (c) to the best of its knowledge, the execution, delivery and performance of this MSA does not violate the terms or conditions of any other legally binding agreement.
9.2. Our Warranties. Floify warrants that during the Term (a) this Agreement, the Order Forms and the Documentation will accurately describe the applicable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer’s Data, (b) Floify will not materially decrease the overall security of the Services, (c) the Services will perform materially in accordance with the applicable Documentation, and (d) subject to the “Integration with Non-Floify Applications” section above, Floify will not materially decrease the overall functionality of the Services. For any breach of a warranty above, Customer’s exclusive remedies and our sole obligations are those described in the “Termination” and “Refund or Payment upon Termination” sections below.
9.3. Disclaimers. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, REGARDING THE SERVICES OR ANY MATTER WHATSOEVER AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. CONTENT IS PROVIDED “AS IS,” EXCLUSIVE OF ANY WARRANTY WHATSOEVER. EACH PARTY DISCLAIMS ALL LIABILITY AND INDEMNIFICATION OBLIGATIONS FOR ANY HARM OR DAMAGES CAUSED BY ANY THIRD-PARTY HOSTING PROVIDERS.
10. MUTUAL INDEMNIFICATION
10.1. Indemnification by Floify. Floify will defend Customer against any claim, demand, suit, or proceeding made or brought against Customer by a third party alleging that any Purchased Service infringes or misappropriates such third party’s copyright in any country or a patent, trademark, or other intellectual property right of the U.S.A., (a “Customer Claim”), and will indemnify Customer from any damages, attorney fees and costs finally awarded against Customer by a court of competent jurisdiction as a result of, or for amounts paid by Customer under a settlement approved by Floify in writing of, a Customer Claim, provided Customer (a) promptly gives Floify written notice of the Claim, (b) gives Floify sole control of the defense and settlement of the Customer Claim (except that Floify may not settle any Customer Claim unless it unconditionally releases Customer of all liability), and (c) gives Floify all reasonable assistance, at Floify’s expense.
If Floify receives information about an infringement or misappropriation claim related to a Service, Floify may in its discretion and at no cost to Customer (i) modify the Services so that they are no longer claimed to infringe or misappropriate, without breaching Floify warranties under “Floify Warranties” above, (ii) obtain a license for Customer’s continued use of that Service in accordance with this Agreement, or (iii) terminate Customer’s Subscription or Order Form for that Service upon 30 days ’written notice and refund Customer any prepaid fees covering the remainder of the term of the terminated Subscription or Order Form. The above defense and indemnification obligations do not apply if (1) the allegation does not state with specificity that our Services are the basis of the Customer Claim; (2) a Customer Claim arises from the use or combination of our Services or any part thereof with software, hardware, data, or processes not provided by Floify, if the Floify Services or use thereof would not infringe without such combination or a Customer Claim arises from the unauthorized alteration or modification by of the Services to the extent Customer’s Claim is based on such alteration or modification; (3) a Customer Claim arises from Services under an Order Form or Subscription for which there is no charge; (4) a Customer Claim is based on traditional online storefront commerce functionality that is or was in general use in the industry; or (5) a Customer Claim arises from Content, a Non-Floify Application or Customer’s use of the Services in violation of this Agreement, the Documentation or applicable Order Forms.
10.2. Indemnification by Customer. Customer will defend Floify and Floify’s Affiliates against any claim, demand, suit or proceeding made or brought against Floify by a third party based on a breach by you of Section 4 (Use of Services and Content) of this MSA. Customer will also defend Floify and Floify’s Affiliates against any claim, demand, suit or proceeding made or brought against Floify by a third party 1) alleging that (a) any of Customer’s Data or Customer’s use of Customer’s Data with Our Services, (b) a Non-Floify Application provided by Customer, or (c) the combination of a Non-Floify Application provided by Customer and used with Floify’s Services, infringes or misappropriates such third party’s intellectual property rights, or 2) arising from Customer’s use of the Services or Content in an unlawful manner or in violation of the Agreement, the Documentation, or Order Form (each a “Floify Claim”). Customer will indemnify Floify from any damages, attorney fees and costs finally awarded against Floify as a result of, or for any amounts paid by Floify under a settlement approved by Customer in writing of, a Floify Claim, provided we (a) promptly give Customer written notice of the Floify Claim, (b) give Customer sole control of the defense and settlement of the Floify Claim (except that Customer may not settle any Floify Claim unless it unconditionally releases Floify of all liability), and (c) give Customer all reasonable assistance, at Customer’s expense.
10.3. Exclusive Remedy. This Section 10 states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of claim described in this Section 10.
11. LIMITATION OF LIABILITY
11.1. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EACH PARTY TOGETHER WITH ALL OF ITS AFFILIATES ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU AND CUSTOMER’S AFFILIATES HEREUNDER FOR THE SERVICES GIVING RISE TO THE LIABILITY IN THE TWELVE MONTHS PRECEDING THE FIRST INCIDENT OUT OF WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY BUT WILL NOT LIMIT CUSTOMER’S AND CUSTOMER’S AFFILIATES ’PAYMENT OBLIGATIONS UNDER THE “FEES AND PAYMENT” SECTION ABOVE.
11.2. Exclusion of Consequential and Related Damages. IN NO EVENT WILL EITHER PARTY OR ITS AFFILIATES HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT FOR ANY LOST PROFITS, REVENUES, GOODWILL, OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER, BUSINESS INTERRUPTION OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A PARTY’S OR ITS AFFILIATES’ REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.
THE PROVISIONS OF THIS SECTION 11 ALLOCATE RISKS UNDER THE AGREEMENT BETWEEN US, AND THE FEES CHARGED FOR THE SERVICES ARE BASED ON THIS ALLOCATION OF RISKS AND THESE LIMITATIONS OF LIABILITY.
12. TERM AND TERMINATION
12.1. Term of Agreement. This Agreement commences on the date Customer first accepts it and continues until all Subscriptions and/or Order Forms hereunder have expired or have been terminated in accordance with this MSA.
12.2. Term of Purchased Subscriptions. The Term is the duration of a Subscription, or in the case of Services purchased via Order Form, the Term shall be specified in the applicable Order Form. Except as otherwise specified in an Order Form, Subscriptions will automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal. In the case of Services purchased via Order Form, a party must give at least 60 days’ notice before the end of the relevant subscription term. In the case of Subscriptions, a party must give at least 1 days’ notice before the end of the relevant subscription term.
12.3. Termination. Neither Party will have the right to terminate the Agreement without legally valid cause (no termination “for convenience”). Either party may terminate this Agreement for cause (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
Either Party may terminate an Order Form in accordance with their respective terms. Either Party may terminate an Order Form or SOW for cause upon written notice if the other Party fails to cure any material breach thereof, or any material breach of this MSA, within sixty (60) days after receiving reasonably detailed written notice from the other Party alleging the breach.
12.4. Refund or Payment upon Termination. If this Agreement is terminated by Customer in accordance with Section 12.3 (Termination), Floify will refund Customer any prepaid fees covering the remainder of the term of all Order Forms after the effective date of termination. If this Agreement is terminated by Floify in accordance with Section 12.3, Customer will pay any unpaid fees covering the remainder of the term of all Order Forms. In no event will termination relieve Customer of Customer’s obligation to pay any fees payable to Floify for the period prior to the effective date of termination.
12.5. Customer’s Data Portability and Deletion. Upon request by Customer made within 30 days after the effective date of termination or expiration of this Agreement, Floify will make Customer’s Data available to Customer for export or download as provided herein. After such 30-day period, Floify will have no obligation to maintain or provide any Customer’s Data, and as provided herein.
12.6. Surviving Provisions. The sections titled “Free Services,” “Fees and Payment,” “Proprietary Rights and Licenses,” “Confidentiality,” “Disclaimers,” “Mutual Indemnification,” “Limitation of Liability,” “Refund or Payment upon Termination,” “Customer’s Data Portability and Deletion,” “Removal of Content and Non-Floify Applications,” “Surviving Provisions”, and “General Provisions” will survive any termination or expiration of this Agreement.
13. WHOM YOU ARE CONTRACTING WITH, COMMUNICATIONS, GOVERNING LAW, AND JURISDICTION
13.1. General. You are contracting with Floify LLC, a Colorado company in the United States of America; You should direct notices under this Agreement to 1630A 30th Street #120, Boulder, Colorado 80301, United States; Colorado.
13.2. Communications. Except as otherwise specified in this Agreement, all notices related to this Agreement will be in writing and will be effective upon (a) personal delivery, (b) the second business day after mailing, or (c), except for notices of termination or an indemnifiable claim (“Legal Notices”), which shall clearly be identifiable as Legal Notices, the day of sending by email. Billing-related notices will be addressed to main billing contact and all other notices to Customer will be addressed to Customer, or the main billing contact as designated by Customer. Each party may disclose the existence of this Agreement. Each party agrees not to make any communication to any third party that is reasonably likely to disparage, create a negative impression of, or in any way be harmful to the business or business reputation of the other party.
13.3. Agreement to Governing Law and Jurisdiction. The Agreement is governed by Delaware law and controlling United States federal law, without regard to conflicts of law rules, and each party agrees to the exclusive jurisdiction of the courts located in Boulder, Colorado.
14. GENERAL PROVISIONS
14.1. Export Compliance. Customer agrees to comply with all applicable laws, regulations, orders and sanctions relating to prohibitions or limitations on relationships or transactions with prohibited countries or individuals (e.g., those administered by the U.S. Commerce or Treasury Departments). Customer shall not make the Services available to any individual or entity that is (i) located in a country that is subject to a United States government embargo, or (ii) is listed on any United States government list of prohibited or restricted parties.
14.2. Anti-Corruption. Customer agrees that Customer has not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any Floify employees or agents in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If Customer learns of any violation of the above restriction, Customer will use reasonable efforts to promptly notify us at firstname.lastname@example.org.
14.3 Entire Agreement and Order of Precedence. The Agreement is the entire agreement between Customer and Floify regarding Customer’s use of Services and Content and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. Except as otherwise provided herein, no modification, amendment, or waiver of any provision of this Agreement will be effective unless in writing and signed by the party against whom the modification, amendment, or waiver is to be asserted. In the event of any conflict or inconsistency among the following documents, the order of precedence shall be: (1) the applicable Order Form, (2) this MSA, and (3) the Documentation.
14.4. Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the other party’s prior written consent (not to be unreasonably withheld); provided, however, either party may assign this Agreement in its entirety (together with all Order Forms), without the other party’s consent to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Subject to the foregoing, this Agreement will bind and insure to the benefit of the parties, their respective successors and permitted assigns.
14.5. Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.
14.6. Third-Party Beneficiaries. Except in the case of a Purchasing Affiliate entering into an Order Form pursuant to Section 4.2, there are no third-party beneficiaries under this Agreement.
14.7. Waiver. No failure or delay by either party in exercising any right under this Agreement will constitute a waiver of that right.
14.8. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be deemed null and void, and the remaining provisions of this Agreement will remain in effect.
14.9. Consent to Do Business Electronically. You agree not to contest the authorization for, or validity or enforceability of, electronic records and electronic signatures, or the admissibility of copies thereof, under any applicable law.